MyFit Support

Answers for workouts, Apple Watch, Apple Health, ads, and your data. Still stuck? Send a note and include your device and iOS version.

Contact support

Email is the best way to reach us. Include what you were doing, what happened, and your iPhone and Apple Watch models if the issue involves syncing.

Email getmyfitapp@gmail.com

Delete your data

To remove all MyFit data, open Settings > Data > Delete Data in the app. You can delete individual workouts from your history. Removing the app also deletes its local data.

Workouts already saved to Apple Health are managed separately in the Health app.

Requirements

MyFit runs on iPhone. Apple Watch features require a paired Apple Watch. Apple Health features require Health permission, and outdoor routes require location access while the workout is active.

Ads and purchases

MyFit is free with ads. A one-time in-app purchase removes all ads. Purchases are handled by Apple; use reportaproblem.apple.com for billing or refund questions.

Common questions

My watch isn't connecting

Keep both devices nearby and unlocked, open MyFit on each device, and check that Bluetooth and Wi-Fi are on. If the connection still doesn't appear, restart both devices and try again.

My workout didn't save to Apple Health

Open iOS Settings > Health > Data Access & Devices > MyFit and make sure workout and heart rate permissions are enabled. Then finish a short test workout and check the Health app.

Outdoor distance looks wrong

GPS accuracy improves outdoors with a clear view of the sky. Check that Precise Location is enabled for MyFit in iOS Settings > Privacy & Security > Location Services.

My rest timer isn't showing

Rest timers follow the routine's rest setting. Check the exercise or routine settings, and make sure notifications are allowed if you rely on timer alerts while the phone is locked.

How do I restore my ad removal purchase?

Open MyFit Settings and look for the ad removal or restore purchase option. Make sure you're signed in with the same Apple ID used for the original purchase.

Where is the privacy policy?

You can read it here: MyFit Privacy Policy.